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UK Standard Delivery: FREE when you spend £25 or more, £2.99 when you spend up to £24.99.
Please note that Personalised products are only available for Standard Delivery.
We advise thoroughly checking your message before completing your order as when your order has been placed this is final. Returns cannot be accepted on personalised products unless the item is faulty. If a personalised item is faulty, our normal Returns policy applies (find out more about our returns policy).
In the case of faulty personalised items, our normal Returns & Refunds policy applies. We will refund the price paid and the basic delivery charge as well as the cost of packaging and postage for returning the product.
Returns cannot be accepted on personalised products (identified by SKU starting with “P-“) unless the item is faulty. If a personalised item is faulty, our normal Returns policy applies and it can be returned within 30 days of receipt (longer periods may in some circumstances apply under the Consumer Rights Act 2015). We will refund the price paid and the basic delivery charge as well as the cost of packaging and postage for returning the product.
If you need to return a faulty personalised product, please just click here to contact our Customer Service Team and explain to them the fault.
If you are not happy with your purchase we will refund the price of goods returned within 30 days of the date of purchase provided they are in a saleable condition and accompanied by a valid receipt. Please allow up to 28 days for postal returns to be processed.
Goods purchased online on the Paperchase website can be returned to the address below, within 30 days of receipt/collection of the goods. Goods must be accompanied by a printed returns slip. Please allow up to 28 days for postal returns to be processed.
The Pen Shop, 24 Newgate St., Morpeth, NE61 1BA
© 2018 Paperchase Products Ltd. All rights reserved.
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