Get In Touch


Use the links below to answer your questions about stores, orders, returns and more, or contact us directly using the form below.

You may wish to view our FAQs (Frequently Asked Questions) section for quick answers.

If you can't find an answer to your query, you can give the customer service team a call at 0203 322 4788 (lines are open 9am to 5pm, Monday to Friday) or email them by clicking on the below button


We’re rapidly expanding so we’re always on the lookout for great people to join our team. Find out more about each business area and specific vacancies on our Careers page.

Please note, our retail sales team vacancies are dealt with in store. Applications made online will only be considered for vacancies advertised.


The aim of the Paperchase Press Hub is to fully equip you with everything you need to spread the word about Paperchase! Get your hands on the latest news, press releases, loans and product images and if you're visiting us for the first time, get in touch with us to simply have a chat.


As we continue to expand our network of stores and concessions across the globe, we’re always on the lookout for experienced partners who are looking to develop Paperchase as a Franchise across international markets. To learn more get in touch.



We’re always happy to review your proposals and should there be a suitable opportunity, we’ll get in touch with you. All we ask for in return is that you send us a full proposal including the relevant attachments. Please follow the links below to contact the correct department.


If you haven't found an answer on our FAQ page, get in touch today - we'll do our best to respond as soon as we can. The best way to get in touch would be emailing us by clicking on the button below. An automated email from us including a ticket number will confirm we received your query.

Please note that if you're contacting us regarding a faulty or damaged product you'll need to upload pictures to the form (max 5MB). Once this has been received, we'll get in touch as soon as possible.

You can also get in touch with us using our Live Chat, active Monday to Friday 11am to 4pm, on this page, on your bag page and through the checkout steps.

If you think your query can't be solved via email or chat, you can give the customer service team a call at 0203 322 4788. Our lines are open 9am to 5pm, Monday to Friday. Please note that our lines can get very busy sometimes.


If you placed an order on our website and shipped outside of the UK, please contact our dedicated international customer service team at [email protected] and they will be happy to help you.


Most of your store related questions can be answered using our store finder. Alternatively give your local store a call and they'll be more than happy to help.