CLICK & COLLECT FAQS

 

What is Click & Collect?

Click & Collect is our service that allows you to buy online and collect your items in store.

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Which stores can I have my order delivered to?

Our current click & collect stores are:

Please check this list for the most recent collection points.

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When will my order be delivered to store?

Our service delivers in 3-5 working day.

If you've given us your mobile number, we'll send you a text message alert once you're order has arrived in store and is ready for collection. If you haven't opted in for a text message alert, don't worry, we'll also send you an email to let you know.

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How long do I have to collect my items?

Your order will be held at your chosen store for 10 days

If you've given us your mobile number, we'll send you a text message alert once your order has arrived in store and is ready for collection. If you haven't opted in for a text message alert, don't worry, we'll also send you an email to let you know.

We'll then send you a text message alert and/or email reminder 3 days after your order has arrived in store and a final email after 7 days.

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What if I can't make it within the 10 day period for collection?

That's fine, We just ask that you give your chosen store a quick call to let them know so they can arrange another convenient time.

If you do not collect your order within the 10 days and don't make contact with us, your order will be returned to our online fulfilment warehouse and you will receive a refund equal to 50% of your order value.

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Do I need to bring anything with me to collect my order?

To ensure that we can release your order, we ask for a few things in return:

  1. Display the text message alert or email reminder at the point of collection
  2. For your payment protection, you must show us the card you paid with
  3. If you paid using PayPal or eGift Vouchers, then please bring a valid photo ID (e.g. Passport or Drivers Licence)

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Can someone else collect my order for me?

Unfortunately we need you and only you to collect your order.

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How do I return my Click & Collect order?

Goods purchased through our click & collect service can be returned to our online fulfillment warehouse within 30 days of receipt / collection of the goods, or any Paperchase store or concession. Goods must be accompanied by a valid delivery despatch note. Please allow up to 28 days for postal returns to be processed. View our returns policy for more information.

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