Sales Assistant

• To maintain the brand name and image of the company
• To ensure you consistently offer a high level of customer service at all times
• To comply with company policies, procedures and best practice
• To be responsible for stock replenishment visual standards and housekeeping
• To follow company guidelines with regards to cash handling and customers service at the till point
• Ad – Hoc duties as and when required

• Considers the needs of customers at all times and delivers a high standard of customer service
• Exhibits a friendly, open and honest approach and demonstrates a willingness to help
• Deal with customer enquiries professionally and effectively and communicate any complaints to the Management team
• Offers add on sales using product knowledge across all ranges
• Maintain Company standards of dress uniform and personal hygiene

• Stock Room Best Practice must be followed at all times
• Maintain replenishment levels with a focus on store and company best sellers
• Communicate fully with Store Management on any stock related problems eg scanning price checks etc
• Report any damaged or faulty stock to Manager
• To be present in store for stock take

• Maintaining excellent visual standards through implementation of the Visual Merchandising Manual
• Assist Management team with the execution of floor moves and promotions
• Ensure products are fully replenished and deliveries are processed unto the sales floor in a timely manner

• Keep sales floor clean and tidy and free from obstacles at all times
• Keep the till area clean and tidy and free from obstructions in line with Best Practice

• Ensure Loss Prevention Manual is adhered to
• Maintain an awareness of all possible areas of loss (stockroom, internal and external theft)
• Be fully conversant with and strictly adhere to till policies and procedures

• Fully understand and comply with the Company’s Health and Safety Policy and Health and Safety Management System
• Ensure you follow the Company’s policies and procedures with regards to Health and Safety
• Take reasonable care of your own safety
• Take reasonable care of the safety of others affected by what you do/don’t do
• Ensure that you know who the store first aiders are and where the first aid kit is located
• Ensure you raise any Health and Safety issues with the management team
• Ensure that accidents, ill-health and near miss incidents are reported in the accident book and brought to the management teams attention
• Be aware of the location of fire fighting equipment and the stores emergency evacuation plan

This is an exciting time to come on board, as the business is undergoing a period of substantial growth. Paperchase offer a competitive salary and benefits package which includes:

• Company Pension Scheme
• Life Assurance
• Employee Discount (50% off Paperchase products)