frequently asked questions

You do not have to set up an account or register in order to shop with us. To purchase without registering, use our express checkout.

Registering with your first purchase has its advantages:

• Make future purchases quicker as you will never need to fill in your account information again
• Conveniently track your current order status and see your order history
• Create reminders in your personal calendar for all your special occasions and we will email you two weeks before the event.

If you’ve forgotten your password, choose the 'forgotten password' link on the account login/register page. We will send you an email containing your password. We recommend that once you login you change your password immediately to ensure your information remains private and secure.

If you are having problems signing in to your account, ensure that you are entering the correct email address and password for your existing account. If you continue to have problems logging in, try sending a 'forgotten password' reminder to your email address to ensure you have the correct email and password for login. For more help, contact us immediately.

At Paperchase, we take care to protect your privacy and secure your information. We will not disclose your personal details to third parties.

We use Secure Sockets Layer (SSL) technology and a Tier 1 PCI DSS certified system to keep your information safe and inaccessible to other Internet users. For more information about how we ensure your information is secure and private, visit our security & privacy page.

For all other information about Paperchase and this website, please visit our terms & conditions page.

Once you have found the item(s) that you wish to purchase, select 'add to basket'. When you are ready to complete your order, click on the ‘view basket / checkout’ option, which is permanently on the top right of your screen - and then, ‘Checkout’. If you do not have a registered account with us, you will be asked to register here or to checkout without registering through the express checkout option. You will need to enter the details necessary to complete your order.

If you already have an account registered with us, you may be asked to login, and then proceed to the ‘Checkout’.

Ensure that all of your address, order and payment details are correct and then confirm your order.

If you have any questions on this process, or have any difficulties placing an order, please contact us.

We accept the following credit and debit cards: Mastercard, Maestro, Visa, Delta and Visa electron. We also accept PayPal.

You can order over the phone. Contact us first and our team will be happy to get back to you to place your order by phone.

You can redeem your gift voucher, discount or special offer during the ‘checkout’ process when placing an order on our website.

You will receive an order confirmation email, within 12 hours of your order being placed. If you have not received this email, check your junk mail filter. Alternatively, your order may be on hold, in which case you will receive an on hold email from us. Payment is taken at the time you place your order.

In the ‘my Account’ area, you can view your current order or order history to find your order number. We also send an order confirmation email to the email address your account is registered to. This email includes your order number.

No, because we aim to despatch your order as quickly as possible, we do not allow you to add items to an existing order. The easiest way to add items it to create a new order.

Your order can be cancelled up until the point that it has been despatched in our warehouse. Contact us if you need to cancel an order. If your order has already been despatched, you can return it within 28 days of receipt.

Paperchase does its best to provide a quick, safe and convenient delivery service to your front door or the delivery location of your choice.

Delivery charges within the UK:

• For orders up to £29.99 = £3.25 postage
• For orders over £30.00 = FREE postage
  (terms & conditions apply)

• Next day delivery = £4.95 postage
  (order before 1.30pm - restrictions apply)

We are currently unable to offer our next day delivery service to the following remote rural postcodes or areas:
AB30-38, AB44-56, FK17-21, G83, HS1-9, IV1-63, KA27-28, KW0-99, PA20-99, PH17-99, TR21-25 or Eire (Republic of Ireland), Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland

International delivery charges differ depending on the destination country.

For more information about delivery, within the UK and internationally, please visit our delivery details page.

No. Once an order has been despatched, the delivery address cannot be changed. This is because your order has already been packed and may have left our warehouse.

If you are not at the specified delivery address when delivery is attempted, the carrier should leave a ‘while you were out’ card. This card will give you the information you need to collect your parcel, or have it redelivered elsewhere.

Where our standard delivery service has been selected we aim to despatch your goods within two working days of receiving your order. You will receive an email when your order has been despatched and is on its way. If for some reason your order is delayed or cancelled we will notify you by email as soon as possible.

Standard UK deliveries usually take 2-3 working days from when it’s despatched to be delivered, but may take up to seven working days to be delivered. Many orders are despatched with a tracking link giving you up to date information on the location of your parcel.

For next working day delivery (excluding weekends and UK public holidays) place your order before 1.30pm.

When an area has suffered adverse weather conditions (e.g. snow, flooding), orders can be delayed. In these circumstances it is not unusual for parcels to take up to 10 working days to be delivered.

International deliveries are usually despatched within two working days of receiving your order and delivery times will vary depending on the destination country.

When we despatch your order, we will send a despatch confirmation email to the email address which your account is registered to.

Registered Paperchase customers can track their order by logging into "my account" area and checking their order history.

Yes. You can despatch the same order to multiple locations.

Including the UK, we currently despatch to the following countries:
Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Monaco, Netherlands, Republic of Ireland, Spain, USA, Canada, Australia, New Zealand and Singapore.

Check back frequently as the list of international countries we despatch to will increase over time.

If you are not completely happy with your purchase you can return it to us by post within 28 days from the day the parcel is posted. You will be credited with the value of your returned product to your original method of payment. Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used. For a full description of how to return products for a full refund, see our returns policy page.

No, all items that you purchase through www.paperchase.co.uk need to be returned back to us as instructed on our returns policy page.

No, store purchases can only be returned to one of our many stores. Please click quick store finder to find your nearest Paperchase store.

When we despatch your order, you will receive a despatch confirmation email. If there are any problems with your order, we will contact you by email as soon as possible.

To join the Paperchase team view our career openings either at our head office on Tottenham Court Road in London, our warehouse at Thrapston or at one of our stores. Once you've found your perfect career, send your CV and covering letter to recruitment@paperchase.co.uk. Alternatively, you can mail us your covering letter and CV at:

Human Resources
Paperchase Products Limited
12 Alfred Place, London
WC1E 7EB

We do take temporary staff over the Christmas period - please contact your local Paperchase store if you are interested in applying for a role.

We offer 'work experience' to students in our larger stores. Please contact your local Paperchase store if you are interested in applying for a role. We have very limited work experience in our Head Office.

If you would like to make a formal request you may do so at recruitment@paperchase.co.uk, your details will be kept on file for a period of 6 months in case something suitable should arise.

To find one of our stores, either in the UK or around the world, use our quick store finder or view a list of our international stores.

As our ranges are extensive and continually changing we do not offer a catalogue

Please forward a small selection of samples and enclose a S.A.E. if the samples are to be returned to:

Greeting Card Buyer
Paperchase Products Ltd
12 Alfred Place
London WC1E 7EB

Paperchase have an in-house design team and buy from trade shows and design studios which we have established relationships with. Unfortunately our design team do not accept design submissions.

If you would like to join the design team here at Paperchase, please regularly check our careers section where design vacancies for our company are advertised.

Paperchase does not wholesale merchandise to any other retail or wholesale organisation either in the UK or worldwide.

Paperchase does not operate franchises.