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DELIVERY INFORMATION


DELIVERY ARRANGEMENTS

YOUR OPTIONS

 PriceTiming
UK Click & Collect
(available to selected stores)
£2.99 when you spend up to £19.99
FREE when you spend £20.00 or more
Delivers in 3-5 working days
UK Standard Delivery
(includes Mainland, Highlands, Isles, Northern Ireland & BFPO)
£3.25 when you spend up to £24.99
FREE when you spend £25.00 or more
Delivers in 3-5 working days
UK Next Day Delivery
(order before 1.30pm for next working day delivery)
£4.95 on any spend Delivers next working day


CLICK & COLLECT

Where our click & collect service has been selected we aim to dispatch your goods from our warehouse within 24 hours of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take a further 2-3 working days. We will then email you when your order is available to pick up in store.

*Excludes Personalised Cards.

Delivery charges will be automatically calculated at the checkout page.

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STANDARD DELIVERY

Where our standard delivery service has been selected we aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take a further 2-3 working days.

*Excludes Personalised Cards. If your order total is £30.00 or more including one or more Personalised Cards, you will not qualify for free delivery.

Standard delivery is a non trackable service.

Delivery charges will be automatically calculated at the checkout page.

Multiple delivery addresses in the same order will result in multiple delivery charges.

All product prices quoted are inclusive of VAT.

VAT receipts for UK deliveries can be requested from our customer service team. Click here to get in touch.

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NEXT DAY DELIVERY

For next working day delivery place your order before 1.30pm Monday-Thursday. Orders placed after 1.30pm on Thursday & before 1.30pm on Friday will arrive Monday. Orders placed after 1.30pm Friday, anytime Saturday or Sunday will arrive Tuesday. Orders placed on a UK public holiday will be shipped on the next working day.

Please ensure someone is available to sign for the parcel otherwise you will be left a calling card, where you will be given the option to rearrange delivery for another day or alternatively collect the parcel from your local post office/sorting office.

We are currently unable to offer our next day delivery service to the following remote rural postcodes or areas: AB30-38, AB44-56, FK17-21, G83, HS1-9, IV1-63, KA27-28, KW0-99, PA20-99, PH17-99, TR21-25 or Eire (Republic of Ireland), Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland.

All product prices quoted are inclusive of VAT.

VAT receipts for UK deliveries can be requested from our customer service team. Click here to get in touch.

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TRACKING YOUR ORDER

Your order will be sent out via Royal Mail or DPD depending on size, weight and destination.

Order tracking is not available on standard Royal Mail deliveries, so please allow the full 3 working days for your delivery to arrive after you have received your order despatch confirmation email. Tracking is available on orders dispatched via DPD or next day delivery.

In addition, customers registered with paperchase.co.uk can check the delivery status of recent orders online. Click my account to view your recent orders.

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INTERNATIONAL DELIVERY

DELIVERY ARRANGEMENTS

YOUR OPTIONS

 PriceTiming
Delivery to Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands & Spain £6.00 when you spend up to £49.99
FREE when you spend £50.00 or more
Delivers in 5-7 working days
Shop in EUR €
Visit Paperchase.eu >
€6.00 when you spend up to €49.99
FREE when you spend €50.00 or more
Visit Paperchase.eu >
Delivers in 5-7 working days
Delivery to United States of America & Canada £6.00 when you spend up to £49.99
FREE when you spend £50.00 or more
Delivers in 7-10 working days
Shop in USD $
Visit Paperchase-usa.com >
$6.00 when you spend up to $49.99
FREE when you spend $50.00 or more
Visit Paperchase-usa.com >
Delivers in 7-10 working days
Delivery to Australia, New Zealand & Singapore £20.00 when you spend any amount Delivers in 10 working days

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DELIVERY INFORMATION

International shipping is charged on a flat rate basis, regardless of the weight of your parcel.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from www.paperchase.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from www.paperchase.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries can not be reclaimed.

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Paperchase and therefore cannot be guaranteed.

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TRACKING YOUR ORDER

Order tracking is not available on international deliveries.

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PERSONALISED CARDS

DELIVERY ARRANGEMENTS

SIZE & PRICE OPTIONS

 SizePrice
Standard Card Square: 150mm (h) x 150mm (w)
Portrait: 170mm (h) x 120mm (w)
£3.50
(Price Includes 1st Class Delivery)
Large Card* Square: 230mm (h) x 230mm (w)
Portrait: 290mm (h) x 204mm (w)
£6.50
(Price Includes 1st Class Delivery)

*Large format cards may not fit through a standard letter box. In this instance your postman should leave a calling card for your item(s) to be collected from your local Post Office/Sorting Office. We recommend that these cards are delivered to an address where someone is available to accept the delivery, or otherwise please allow additional time when ordering a large format card to ensure it can be delivered to and collected from your local Post Office/Sorting Office.

ORDER CUT-OFF TIMES

All orders received by 2pm Monday to Thursday will be despatched the same day. Orders placed after 2pm Friday and anytime Saturday, Sunday and Bank Holidays will be despatched on the next available working day.

DELIVERY TIMES

UK Standard First Class Delivery 90% of first class post in the UK will arrive the following day, unfortunately the other 10% can take up to 3 days
Delivery to Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands & Spain Delivers in 3 - 5 working days
Delivery to United States of America, Canada, Australia, New Zealand & Singapore Delivers in 7 - 10 working days

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DELIVERY INFORMATION

Delivery rates are inclusive when you purchase a Personalised Card, therefore it will not contribute towards free delivery on a total spend of £30.00 or more.

Please note we can only deliver to addresses with UK postcodes. We are currently unable to offer our next day delivery service to the following remote rural postcodes or areas: AB30-38, AB44-56, FK17-21, G83, HS1-9, IV1-63, KA27-28, KW0-99, PA20-99, PH1-99, TR21-25 or Eire (Republic of Ireland), Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles, Orkney & Shetland.

You can choose to have the card sent to you or to the recipient.

Multiple delivery addresses in the same order will result in multiple delivery charges.

Order tracking is not available on personalised cards deliveries, so please allow the full 3 working days for your delivery to arrive after you have received your order dispatch confirmation email.

If your parcel does not fit through the letterbox or you are not around to take delivery, the carrier will leave a calling card telling you how you can pick up your parcel or arrange redelivery.

VAT receipts for UK & EU deliveries can be requested from our customer service team. Click here to get in touch.

We do everything we can to meet the delivery times specified. However, occasionally delivery times may be affected by factors beyond the control of Paperchase and therefore cannot be guaranteed.

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